Exchanges: All sales are final with exchanges given only for identical product. If identical product is decorated with logo no return or exchange will be given. Shipping fees and/or return shipping costs are non-refundable. All exchanges must be received within 30 days from initial order or no exchange will be offered. A copy of the receipt must accompany all returned items. Please allow 14 business days after product has been received by us for any merchandise exchange. We are not responsible for any damaged product caused by shipping services.
Discrepancies or Wrong Product:
All discrepancies or wrong product received must be brought to our attention within 10 days of receipt of product. Please notify us of ANY discrepancies or wrong product received via email at firstname.lastname@example.org. All merchandise that qualifies for return must be properly packed and include a copy of the receipt.
City of Wausau Fulfillment Center
W501 State Hwy 29
Edgar, WI 54426
PLEASE NOTE: If product returned does not meet above listed return guidelines, an exchange will not be given and you will remain responsible for all fees and an additional restocking fees per item.